Welcome to Voovoo.shop FAQ page! We’ve gathered some of the most common questions to help you get quick answers. If you don’t find what you’re looking for, feel free to contact us at support@Voovoo.shop.
1. How long does shipping take?
We ship directly from our warehouse in Singapore, and most orders are delivered within 2-4 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.
2. How can I track my order?
After your order is processed and shipped, you will receive an email with a tracking number. You can use this number to track your shipment on our delivery partner’s website.
3. What payment methods do you accept?
We accept a variety of payment methods, including:
- Credit/Debit Cards (Visa, Mastercard, American Express)
- PayPal
- Apple Pay and Google Pay
4. Can I change or cancel my order?
We process orders quickly, but if you need to make changes or cancel an order, please contact us as soon as possible at support@Voovoo.shop. Once your order has been shipped, we are unable to make changes or cancel the order.
5. What is your return policy?
We accept returns within 30 days of receiving your order. The item must be unused, in its original packaging, and in the same condition as when you received it. For more details, please see our Return and Refund Policy.
6. What should I do if I receive a damaged or defective item?
If your item arrives damaged or defective, please contact us immediately at support@Voovoo.shop with your order number and photos of the damage. We’ll work with you to resolve the issue and arrange a replacement or refund.
7. Do you offer international shipping?
At this time, we only offer shipping within Singapore. Stay tuned for future updates as we expand our shipping options.
8. How can I contact customer support?
You can reach our customer support team by emailing us at support@Voovoo.shop or by calling us at +65 9109 3927. We’re happy to help with any questions or concerns you may have.
9. Do you offer discounts or promotions?
Yes! We regularly offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.
10. Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping details for future purchases, and access exclusive promotions.